The QLab-Mode firmware for the Q-Widget changed to end-of-life status in mid-2018. While we do not expect this to be a permanent change, it is the official current status. If you have questions regarding your Q-Widget's operation and it is running the QLab-Mode firmware, we will be unable to answer those questions until which time we can release an updated firmware/driver combination. Our recommendation for QLab-Mode users is to update your Q-Widget with the MIDI-mode firmware.